There are many ways to get people to work together. Using Magical Innovation™ will provide your people with a clear understanding of the way their team makes decisions and takes action.

Team Training - Case Study

Why we showed the teams within a company how to help each other by helping themselves

Map

A major UK distribution company had defined the objectives for its proposed Team Training as follows:
• Motivate staff to act as a single team
• Change the perceptions and definition of 'the team'
• Redesign their telesales induction course
• Give 'ownership' by coaching managers to train staff in the new course

Audit

Our client had identified that a 'healthy competitive spirit' existed among their call centre staff and they wished to maintain the positive benefits that resulted. At the same time, they needed to address a bi-product of this competitiveness which was that, while the staff were operating effectively within their geographic teams, they were doing so independently of other teams. By not sharing information across teams, staff were being forced to 'reinvent the wheel' and valuable ideas were not being maximised.

Gameplan

Magical Innovation showed that it is often easier for individuals to see personal, as opposed to third party, benefits.

Individual geographic teams would therefore be asked to identify ways in which the other teams could help them to work more efficiently.

Implementation

Having come up with a range of ideas, staff met at a series of short workshops to discuss the benefits of these strategies both to the individual teams and to the company as a whole. The teams worked together to produce new guidelines for sharing information throughout the company.

Calibration & Conclusion

The project resulted in staff independently persuading and coaching managers to redesign their own monthly meeting so that any recent lessons learned could be shared in a more effective way. (You might want to read that again!)

Some members of each team were moved temporarily to other teams to test their plans.

Feedback from staff with direct involvement in the project included the comment, "Whoever said that change has to come 'from the top' was wrong!"

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PRESS

And For My Next Nick!

"Why magicians are teaching the police some tricks of the trade."
Financial Times